FAQs

SHIPPING AND DELIVERY:

INDIA: We ship all over India - COD Available

PAYMENTS & CHARGES

We offer all payment options as listed here: Credit Cards, Debit Cards, Net Banking, Wallets, PayTM, Google Pay (GPay), PhonePe, Direct bank Transfers and COD. In case you need any help with any of the payment options, please do contact us on WhatsApp.

How long will my order take for delivery?

Each and every confirmed order is shipped within 24 hours’ time from our warehouse. The orders received on Sunday/Holidays are shipped on the next working day, after confirmation.

The moment your order is shipped from our warehouse, it will take approximately 2-7 working days for it to be delivered to you, depending on your location.

How do I Track my order?

As soon as the order is Shipped from our warehouse, you will receive an email with your tracking number and an active link to track it live. We urge you to enter your email id while placing the order to get all updates related to your order.

At what time of the day will my order be delivered?

Once your package is Out for delivery, you will receive a call from our logistics partner for the delivery of your order. They will be able to confirm the time of delivery.

Packages are delivered using an OTP for verification and we request you to keep you phone handy while receiving the package for OTP verification purpose.

What will happen if I miss my order/package delivery?

Do not worry! Every order is attempted thrice for delivery before it returns to our warehouse. So, you have another chance! Don’t miss it again! Our team will contact you regarding the sameif necessary.

Which Logistics/Courier service do you ship through?

We have tied up with various reputed logistics providers like Delhivery Pvt. Ltd, Ecom Express, Xpressbees, etc. for shipping within India.

What are your online modes of payment?

You can pay using any of our wide variety of payments modes like Debit card, Credit card, Net banking, UPI, GPay, PayTM and Wallets that are supported on our website.

Is Cash on Delivery (COD) Service Available?

We offer free shipping charges on prepaid order and on postpaid order we offer COD shipping all over India with a fixed Cash on Delivery (COD) shipping charge of₹80.

What to do if the money gets debited and order confirmation is not received?

Do not worry! Your money is safe. It would be either credited to us or back to you.

Please check your bank account for the next 10 mins, if the deducted amount is not reversed, please email us at shubanganibyyasoda@gmail.com with your transaction details along with your name and email id that was used while attempting to place the order.

We will respond to your query as soon as possible (10 am to 6 pm during weekdays).

Are there any other hidden charges?

There are no hidden charges applied for any purchase on our website. All the charges will be shown to you clearly before you make the payment.